Frequently Asked Questions
Everything you need to know about your CRKD gaming gear.
What is the standard shipping timeframe for orders?
Most orders are processed within 24-48 hours. Domestic shipping typically takes 3-5 business days, while international delivery can take 7-14 business days depending on the destination.
Do CRKD products come with a warranty?
Yes, all CRKD hardware and peripherals include a 12-month limited warranty that covers manufacturing defects and hardware failures under normal use conditions.
What is your return policy for electronics?
We offer a 30-day return window. Items must be in their original packaging with all accessories included. Please note that opened software or digital codes are non-refundable.
How do I update the firmware on my CRKD controller?
You can update your device by downloading the CRKD Companion App on your smartphone or PC. Connect your device via Bluetooth or USB to check for the latest performance enhancements.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Affirm.
Are CRKD controllers compatible with all gaming platforms?
Our products are primarily designed for Nintendo Switch and PC. However, specific models feature Bluetooth connectivity that allows for limited compatibility with Android, iOS, and other smart devices.